2 Year Limited Warranty:
Showerbuddy warrants our Showerbuddy Transfer Systems and all Showerbuddy products for two years from the date of purchase by the consumer. The warranty will only become active once the consumer submits the warranty registration card to the company with a copy of the purchase receipt. This warranty covers defects in materials and workmanship on all Showerbuddy products except those listed in the Warranty Exclusions below:
Warranty Exclusions -Product or parts failure from normal wear and tear -Damage caused by failure to adhere to the User’s Manual -Damage from improper installation, use or repair -Brake line that operates the handbrake / tilt mechanism on tilting chairs (SB2T and SB3T) -Improper use of the hand ratchet that is used in adjusting the neck support / adjustment -Seat cushions and arm rests
Limitations
-The warranty is VOID if the original serial number tag is removed or altered.
-The warranty is VOID if the unit sustains damage from unnatural causes.
-The warranty is VOID if the unit is used to hold more than the weight limit of 300 pounds (140kg).
-The warranty is VOID if the unit has been subjected to neglect, improper maintenance, storage, cleaning or operation as defined in the User’s Manual.
-The warranty is VOID if the unit is modified without Showerbuddy’s written consent.
-This warranty applies to the original purchaser only, from the date of the purchase, provided a registration card has been submitted to the company within 60 days of purchase.
Return Policy
Most items may be returned within 30 days of receipt for a full refund. All items must be in their original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging.
- A Return Merchandise Authorization must be requested from Patient Lift USA within 14 days of delivery of the product.
- Once an RMA has been received, products must be returned within 14 days.
Some products require a 25% restocking fee for returns. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable. These include:
- Lift chairs
- Vehicle lifts
- Patient Lifts
All returned products require a Return Merchandise Authorization number. Returns received without this number will not be credited. The easiest way to request an RMA number is by calling us at 888.826.4423, option 3.
PLEASE NOTE: Products returned without an RMA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number and shipping information were provided by Amica Medical Group of Companies.
Return Shipping
Unless Amica Medical made an error, return freight is the customer responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Amica Medical reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Amica Medical may institute an additional fee per missed scheduled pickup.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable.
Credits
Once your return is received, Amica Medical will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.
If your item is defective or was damaged in shipping, please call us at 888.826.4423 or email us at customer.service@amicamedicalsupply.com. We will arrange for the item to be repaired or replaced promptly.
