Amica Medical Supply Warranty
For warranty claims with your product, call our expert customer service representatives, and we will arrange to have the replacement parts sent. Amica Medical is an Authorized Dealer and Service Center for all products in our store. If you need on-site service, please call to arrange a visit from our network of Manufacturer’s Approved Service Centers. Service calls are not covered by Manufacturer’s Warranty, and have a minimum charge of $85.00.
All Durable Medical Equipment has a Limited Manufacturer’s Warranty. The following parts will be repaired or replaced at our discretion, during the warranty period.
Warranty Details
3 Year “Rock Solid” Warranty
Osaki garrantees that your qualified product will be replaced or repaired, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations*. Osaki Covers Parts, Labor, and Structural Framework for the 1st year of ownership, Parts and Structural Framework for the 2nd year, and the Structural Framework for the 3rd years. You may obtain service advice by contacting the Osaki Customer Service department toll-free at 1-888-848-2630.
Return Policy
Most items may be returned within 30 days of receipt for a full refund. All items must be in their original packaging and meet the following conditions:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging.
- A Return Merchandise Authorization must be requested from Patient Lift USA within 14 days of delivery of the product.
- Once an RMA has been received, products must be returned within 14 days.
Some products require a 25% restocking fee for returns. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable. These include:
- Lift chairs
- Vehicle lifts
- Patient Lifts
All returned products require a Return Merchandise Authorization number. Returns received without this number will not be credited. The easiest way to request an RMA number is by calling us at 888.826.4423, option 3.
 
PLEASE NOTE: Products returned without an RMA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number and shipping information were provided by Amica Medical Group of Companies.
Return Shipping
Unless Amica Medical made an error, return freight is the customer responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Merchandise Authorization number. If an item is returned to the wrong address, Amica Medical reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Amica Medical may institute an additional fee per missed scheduled pickup.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RMA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused. Heavy products shipped via Freight, may incur additional shipping charges, which are not refundable.
Credits
Once your return is received, Amica Medical will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued.
If your item is defective or was damaged in shipping, please call us at 888.826.4423 or email us at customer.service@amicamedicalsupply.com. We will arrange for the item to be repaired or replaced promptly.
